Nymaru Terms
These terms explain the basic rules that apply when you use the Nymaru online store and purchase our T-shirts.
1. About these terms
These Terms of Service apply to your use of the Nymaru online store and to purchases made through the website. By placing an order, you agree to the terms applicable to your purchase, together with any mandatory rights you have under Dutch and EU consumer law.
2. Our products
Nymaru manufactures and sells simple T-shirts for customers in the Netherlands. Product descriptions, images, colours, size information and prices are intended to provide clear information before purchase.
Please check the product page and available EU sizing information carefully before ordering. Minor differences in appearance can occur depending on screens and photography.
3. Product availability and orders
Placing an order through the website creates a request to purchase the selected products. We may be unable to accept or fulfil an order in circumstances such as unavailable stock, technical errors, suspected fraudulent activity or other legitimate reasons.
Where an order cannot be fulfilled after payment has been taken, we will arrange the applicable refund in accordance with the payment and refund process.
4. Prices and payment
Prices are displayed in EUR. Shipping is charged separately at the flat rate stated in our Shipping Policy. Payment is completed through the payment options presented at checkout, which can include major card and wallet methods.
You are responsible for providing accurate billing and delivery information and for using a payment method you are authorised to use.
5. Shipping and delivery
We ship within the Netherlands only. Standard shipping costs €3.85 EUR. Orders are normally processed within 1–2 business days and have an estimated transit time of 0–1 business day, resulting in a typical total delivery timeframe of 1–3 business days.
Our order cut-off is 3:00 PM (GMT+02:00). Saturdays, Sundays and holidays are not processing or delivery days.
Full delivery arrangements, carrier information and delayed-shipment procedures are described in the Shipping Policy.
6. Returns, withdrawal and refunds
Nymaru accepts eligible returns within its 27-day commercial return window and accepts both defective and non-defective returns, subject to the conditions stated in the Returns & Refund Policy.
Consumer withdrawal rights: Where Dutch/EU statutory withdrawal rules apply, those mandatory rights remain in addition to and are not reduced by our commercial return policy.
Nymaru does not offer direct exchanges. Refunds are generally processed to the original payment method within the time stated in our Returns & Refund Policy.
7. Customer responsibilities
Customers are responsible for providing complete and accurate contact and delivery information, checking order details before submitting an order, following return instructions, and taking reasonable care of products intended for return.
If an order must be reshipped because an incorrect delivery address was provided, the applicable reshipping cost is the customer's responsibility.
8. Intellectual property
Unless otherwise stated, Nymaru's website content, branding, text, product imagery, graphics and other original materials are owned by or licensed to Nymaru. They may not be copied, reproduced, republished or commercially exploited without appropriate permission.
9. Website use
You agree not to misuse the website, interfere with its operation, attempt unauthorised access, introduce harmful code, or use the store for fraudulent or unlawful purposes.
10. Limitation of information
We take reasonable care to keep store information accurate and useful. However, the website may occasionally contain technical, typographical or availability errors. Mandatory consumer rights and statutory guarantees are not excluded by these terms.
11. Privacy
Your use of the store is also governed by our Privacy Policy, which explains how personal information is handled.
12. Contact and complaints
For questions, complaints or support, contact help@nymaru.shop. We aim to respond to email enquiries within 24 hours and provide 24/7 live chat support.
Address: Nymaru, Kempenaar 27 33, 8231 CM Lelystad, Netherlands.
13. Governing law
These terms are subject to applicable Dutch law, without limiting any mandatory consumer protection rights that apply to customers under applicable law.