Returns & Refund Policy

1. Our return window

Nymaru accepts eligible returns requested within 27 days of delivery. This commercial return window is intended to provide customers with a clear and simple return option.

Important: Nothing in this policy limits or replaces any mandatory consumer rights that apply under Dutch or EU law, including the statutory right of withdrawal for distance purchases where applicable.

2. Returns we accept

Returns may be accepted for both defective and non-defective items. We also accept change-of-mind returns during the applicable return period.

For a change-of-mind return, the T-shirt must be unworn and in a condition suitable for resale, with no signs of use, washing, damage or alteration.

Sale items can also be returned where the return conditions are met. Any refund for a sale item is based on the amount actually paid for the item.

3. Defective or quality-related issues

If you believe the T-shirt has a fabric-quality problem or another defect, please contact us with clear photos showing the issue and enough information for us to identify the order and item.

Our team will review the information and confirm whether the issue qualifies for return under this policy. If approved, we will provide return instructions.

Examples of issues that may qualify include a damaged or torn T-shirt, a wrong colour, or a wrong size sent by Nymaru.

4. Return shipping costs and labels

When the issue is caused by Nymaru—for example, a damaged/torn item, wrong colour or wrong size—we provide the return shipping label. The customer can download and print the label and attach it to the parcel before sending it back.

For a change-of-mind return, the customer arranges the return with DHL and pays the return shipping cost. The customer is responsible for downloading/printing any required shipping label and attaching it to the return parcel.

Restocking fee: Nymaru charges no restocking fee.

5. How to start a return

Contact help@nymaru.shop with your order number, the reason for the return, and any requested photos. We will review the request and confirm the next steps.

For approved returns where Nymaru provides the label, download and print the label, securely attach it to the parcel, and send it as instructed.

For change-of-mind returns, arrange your own DHL return and ensure the returned T-shirt is securely packaged.

6. Exchanges

Nymaru does not offer direct exchanges. Where a customer wants a different size, colour or style, the original item must be returned where eligible and a new order can be placed separately.

7. Refunds

Once a return has been approved and the applicable return conditions have been satisfied, Nymaru aims to process the refund within 2 business days.

Refunds are issued to the same payment method used for the original purchase.

The time for the refunded amount to appear in the customer's account may depend on the bank, card issuer, payment provider or payment method.

8. Delayed refunds

If you believe your refund is late, first check with your bank or payment provider because processing times can vary after Nymaru has issued the refund.

You can also contact help@nymaru.shop. If the issue is not resolved through your bank/payment provider, let us know and we will investigate the payment from our side.

9. Dutch statutory right of withdrawal

For distance purchases made by consumers in the Netherlands, mandatory Dutch/EU consumer rules may provide a statutory withdrawal period. Our 27-day commercial return policy is in addition to those mandatory rights and does not reduce them.

Where the statutory withdrawal right applies, customers should follow the applicable cancellation/withdrawal process communicated by Nymaru. Mandatory exceptions and legal conditions remain applicable.

10. Return address

Approved physical returns may be sent to:

Nymaru Returns
Kempenaar 27 33
8231 CM Lelystad
Netherlands

Please do not send a return before receiving the return instructions for your order when approval is required.