Nymaru Help Centre
Clear answers about orders, delivery, payments, sizing and returns. We keep our policies straightforward so you know what to expect before you buy.
Where does Nymaru deliver?
We currently deliver to addresses within the Netherlands only. We do not offer international shipping.
How much is shipping?
Standard shipping within the Netherlands is a flat rate of €3.85 EUR.
How long does delivery take?
Orders normally require 1–2 business days to process, followed by approximately 0–1 business day in transit. The estimated total delivery time is 1–3 business days. Saturdays, Sundays and holidays are not processing or delivery days.
What time is the order cut-off?
Our daily order cut-off is 3:00 PM (GMT+02:00). Orders after the cut-off may be processed on the next available business day.
Will I receive tracking information?
Yes. Tracking information is provided during the order processing period, once shipment tracking becomes available.
Which carrier does Nymaru use?
Orders are shipped using DHL.
Can I return a T-shirt if I change my mind?
Yes. Change-of-mind returns are accepted within our 27-day return window, provided the item meets our return conditions, including being unworn and suitable for return.
What if my T-shirt arrives damaged or the wrong item is sent?
Defective items and errors caused by Nymaru are eligible for return. Examples include a damaged or torn item, incorrect colour or wrong size. Where the return is due to our error, we provide the return label.
Can I exchange my T-shirt for another size or colour?
No. Nymaru does not offer direct exchanges. Where applicable, you may return the original item and place a new order.
How does a fabric-quality return work?
If you believe the fabric quality is defective, please contact us with clear photos and relevant details. We will review the issue and, if approved, provide instructions for returning the item.
Who pays return shipping?
For returns caused by a Nymaru error or a defective item covered by our return process, Nymaru provides the return label. For a change-of-mind return, the customer arranges and pays the return shipping with DHL.
How long does a refund take?
Once a return has been approved and the applicable refund conditions have been met, we aim to process the refund within 2 business days. Refunds are sent to the original payment method.
What if my refund is delayed?
Please contact us at help@nymaru.shop and check with your bank or payment provider. If the issue is not resolved, let us know and we will investigate from our side.
How can I contact Nymaru?
Email us at help@nymaru.shop. Email responses are targeted within 24 hours. Our live chat is available 24/7.
What sizes do Nymaru T-shirts use?
Nymaru uses EU sizing for its T-shirts. Please check the size information shown on the relevant product page before ordering.
Contact help@nymaru.shop and we'll be glad to help.