Nymaru Delivery
Straightforward delivery information for customers in the Netherlands, from order processing to DHL delivery.
Where we ship
Nymaru currently ships to delivery addresses within the Netherlands only. We do not offer international shipping at this time.
Orders are shipped from our warehouse/fulfilment location in Lelystad, Netherlands.
Shipping cost
Standard shipping is charged at a flat rate of €3.85 EUR per order.
Order cut-off and processing
Our daily order cut-off time is 3:00 PM (GMT+02:00). Orders received after the cut-off may be processed on the next available business day.
Orders are normally processed within 1–2 business days. Business days exclude Saturdays, Sundays and holidays.
Transit and delivery time
After processing, the estimated DHL transit time is 0–1 business day. This means the typical total delivery timeframe is approximately 1–3 business days from order processing to delivery.
Delivery estimates are not guarantees. Carrier operations, weather, public holidays and other circumstances outside our direct control can affect actual delivery times.
Shipping carrier and tracking
Nymaru uses DHL for standard delivery. Tracking information is provided during the processing period once tracking is available for the shipment.
Please keep your tracking details available until your order has been delivered.
Weekends and holidays
Orders are not processed and deliveries are not scheduled on Saturdays, Sundays or holidays. A business-day estimate resumes on the next available business day.
Delayed or lost shipments
If your shipment is delayed or appears to be lost, please contact Nymaru at help@nymaru.shop. We will contact the carrier to investigate the shipment, determine the actual reason for the delay or loss, and work with the carrier to resolve the issue.
Please provide your order number and any available tracking information when contacting us.
Incorrect delivery address
Customers are responsible for entering a complete and accurate delivery address at checkout. If an order needs to be reshipped because an incorrect address was provided, the customer will be responsible for the applicable reshipping cost.
Questions about delivery?
Email help@nymaru.shop. We aim to respond within 24 hours, and live chat is available 24/7.