Nymaru Privacy
This policy explains how Nymaru handles personal information when you browse our website, place an order or contact us.
1. Who we are
Nymaru operates this online store for customers in the Netherlands. For privacy questions, contact help@nymaru.shop.
Address: Kempenaar 27 33, 8231 CM Lelystad, Netherlands.
2. Information we collect
Depending on how you use our store, we may process information such as your name, email address, billing and delivery address, order details, payment-related transaction information, messages you send to us, and technical information associated with your visit.
Payment card details are handled through the payment services available at Shopify checkout. Customers should not send payment-card information to us by email or live chat.
3. Why we use personal information
We use personal information to process and deliver orders, provide customer support, handle returns and refunds, communicate about orders, protect the store against fraud or misuse, maintain store operations, and comply with applicable legal obligations.
4. Payments
Our checkout can offer payment methods such as American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay and Visa, depending on availability at checkout. Payment processing is provided through Shopify and/or the relevant payment service provider.
5. Shopify and service providers
Nymaru uses Shopify to operate the online store, checkout and related ecommerce infrastructure. Shopify and other service providers involved in fulfilling an order may process personal information as necessary to provide their services, such as payment processing, hosting, security, shipping and delivery.
We limit information shared with providers to what is reasonably necessary for the relevant service.
6. Shipping and delivery information
To deliver your order, relevant order and delivery information may be shared with the shipping carrier and service providers involved in fulfilment. Nymaru currently ships within the Netherlands only and uses DHL for standard delivery.
7. Cookies and similar technologies
Our website and Shopify may use cookies and similar technologies that are necessary for store functionality, security, shopping-cart operation and preferences. Additional analytics or advertising technologies may be used when they are configured on the store and where legally permitted.
Where applicable, non-essential cookies or tracking technologies are subject to the consent choices presented to you.
8. Marketing communications
Nymaru may contact customers about orders and customer-service matters. Where marketing communications are offered, we will use appropriate consent mechanisms and provide an opportunity to unsubscribe where required.
9. How long we keep information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, legal, tax, accounting and dispute-resolution requirements. Retention periods can differ depending on the type of information and the applicable legal obligation.
10. Your privacy rights
Depending on applicable law, you may have rights relating to your personal information, including access, correction, deletion, restriction, objection, portability and withdrawal of consent where consent is the legal basis.
To make a privacy request, email help@nymaru.shop. We may need sufficient information to verify the request before acting on it.
11. Data security
We use reasonable technical and organisational measures through our ecommerce infrastructure and service providers to protect personal information. No online service can guarantee absolute security, so customers should also protect their account credentials and avoid sending sensitive payment data through unsecured channels.
12. Contact us
For questions, requests or concerns about this Privacy Policy, contact help@nymaru.shop. We aim to respond to email enquiries within 24 hours.